Job Description

Role Overview

Apply advanced IT support expertise to help improve next-generation AI systems through detailed, real-world technical input. This remote contract role focuses on diagnosing user technology issues, documenting effective solutions, and sharing insights that strengthen support workflows and AI training data.

Key Responsibilities

• Diagnose and resolve routine and complex hardware, software, and networking issues using industry best practices.
• Provide operating system support for Windows, macOS, and Linux, including network connectivity troubleshooting involving TCP/IP, VPNs, and DNS.
• Record troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
• Contribute process insights that improve future support workflows and technical training data quality.
• Collaborate asynchronously and explain technical concepts effectively in written and verbal communication.
• Identify recurring support patterns and recommend process improvements to the project team.

Qualifications

• At least 3 years of demonstrated Tier 2 or Tier 3 IT support experience.
• Experience diagnosing and resolving hardware and software issues across a range of platforms.
• Strong knowledge of networking concepts, including TCP/IP, VPN, and DNS troubleshooting.
• Proficiency with ticket management systems and thorough documentation practices.
• Excellent written and verbal communication skills, including the ability to provide user-friendly explanations.
• Ability to work independently, prioritize tasks, and provide high-quality technical input.
• CompTIA A+, Network+, or ITIL certifications are beneficial.

Work Terms

• Remote contract engagement.
• No prior AI experience is required.

Compensation

$30 to $55 per hour.

Application Process

Submit an application through the designated application flow. Continuing with an application indicates acknowledgment of the applicable candidate terms and privacy policy.

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